If you cannot
find the answer you're looking for, please email info@menopauseandbeyond.com
and we'll do our very best to find a solution.
How long will it take to deliver my order?
Deliveries will take between 3 days and 2 weeks within Australia, or 1 - 3 weeks
overseas. If you're worried about delivery times, email info@menopauseandbeyond.com,
quoting your Order Number, and we'll follow up.
Is the Menopause and Beyond Web site secure?
Yes, we take the security of our customer's financial information very seriously.
Our Web site uses Secure Sockets Layer (SSL) technology to encrypt purchase information,
ensuring that your financial data is protected at all times.
We do not store your credit card details on our server - this information is
discarded as soon as the transaction is processed.
Do I need to use a credit card?
No, not at all. You can pay for your order online with a credit card, or complete
your shopping offline on our printable form using
a money order, funds transfer or cheque.
What currency does this site use?
All products and services are in Australian dollars (AU$). To convert
to your currency, use the Xenon
Currency Converter.
How much is delivery?
Postage is included in the price of all products.
Do you ship internationally?
We certainly do - we sell globally. If your country is not included on
our list in the shopping cart, please let us know by emailing info@menopauseandbeyond.com.
How do I return a product?
If you receive a faulty product, please contact
us to let us know the problem so we can arrange a replacement.
How safe are my credit card details?
Orders submitted via our Web site are protected by Secure Sockets Layer (SSL)
encryption technology. Once your order is processed, your credit card details
are discarded - we do not store or record them.
How can I contact customer service?
- Email: info@menopauseandbeyond.com
- Post: P.O. Box 539, Newport Beach, NSW 2106, Australia
- Phone: (02) 9918 8982 or International: +61 2 9918 8982
- Fax: (02) 9973 1363 or International: +61 2 9973 1363
Customer Service Hours [GMT +10, Eastern Australia -
Check the time]
Monday - Friday 9am to 5pm
Can I order items to be delivered to another address?
Yes, certainly. In the shopping cart you can select a different delivery address,
or use our print order form.
Do I have to log in or become a member?
No, we decided not to include a log in or password. That means you'll have to
enter your details each time you shop with us, however the security benefits far
outweigh the inconvenience. We don't store your information on our servers.
If you have any other questions or comments, we invite you to contact us online
or email info@menopauseandbeyond.com.
For Web site problems or questions, email our Internet Team
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